Boosting SMB Security & Support: The Unseen Perks of Co-Managed IT
Small and medium-sized businesses (SMBs) can greatly benefit from the co-managed IT model, where a Managed Service Provider (MSP) works alongside the in-house IT team. This approach offers numerous advantages, often overlooked, which are particularly valuable for SMBs. Here are five lesser-known reasons why this model is gaining popularity:
Emergency Assistance: In unexpected situations like natural disasters or security breaches, the in-house IT team might be overwhelmed. Co-managed IT ensures additional support from the MSP, facilitating quicker recovery and response during such critical times.
Support for Small IT Teams: Many SMBs operate with minimal IT staff, often just one or two technicians. In cases where these employees are unavailable due to unforeseen reasons, the business could be left vulnerable. With co-managed IT, there’s always a virtual team available to assist, mitigating the risks of having a small in-house team.
24/7 Support: Continuous IT support is a luxury most SMBs can’t afford with their in-house team, which typically operates during standard business hours. MSPs, however, often offer round-the-clock support, ensuring that IT assistance is available at any time, which is a significant benefit for any business.
Retained Control Over IT: Contrary to full outsourcing, the co-managed IT model allows businesses to maintain significant control over their IT infrastructure. The in-house team collaborates with the MSP, combining internal knowledge with external expertise for more effective IT management.
Access to Expert Insights and Trends: MSPs bring a wealth of knowledge and experience, offering insights into the latest IT trends and best practices. This expertise can be invaluable for streamlining processes and updating IT infrastructure, insights that a solely in-house team might not possess.
In summary, co-managed IT is not about replacing the in-house IT team with an MSP; it’s about augmenting and enhancing the existing IT capabilities by leveraging the MSP’s expertise and resources. This model introduces a new level of thought leadership and strategic IT management within an organization, particularly beneficial for SMBs.