Taming The VoIP Beast

Triton Technologies years ago was created to help the business user and the business owner: over the years we have acquired products, companies and so forth in order to grow. One of them is the skill and ability for dealing with VoIP issues.

Years ago, we acquired a failing telephone provider out of New York state and transferred all the licensing to ourselves. It took about a year to clean up the issues, but we did it and the clients we happy as punch.

Troubleshooting VOIP Issues

We’re known in the Northeast of the United States for solving VoIP issues. They aren’t that hard if you know what you are looking for, but sometimes they can be the most obvious.

VoIP is a different beast than most systems. It requires precision, accuracy, scheduling and configurations through specialized equipment such as a layer 2 or layer 3 switch, firewalls, ISPs configurations and so forth. We’ve been doing it for so long we have it down to a science.

The Woes of Self-Installation

A month ago a new client called us up and explained they were having a VoIP call quality issue, which was evident through the conversation we were having. We setup a time, came down and within minutes realized their mistake.

They had set it up themselves. That’s not the main problem, but part of the problem. VoIP needs settings, all sorts of settings to make it perfect. They had no firewall, the switch was not engaged for QoS and the modem was in a NAT mode which the ISP did not support tagged packet passthrough. For a better diagram, no better than a network printer.

So after consulting with their corporate overlords, they disbelieved what we told them and we went on our way.

Weeks Later: The Crisis and Solution

2 weeks later, the manager of the location called us back. They agreed to order everything and install it as soon as possible. Why? They lost an order which would have equaled the cost of the equipment a 1000 times over. “Replace it, replace it now, just fix it!”, he said.

The equipment was ordered overnight and installed in the afternoon. Within minutes it made a significant difference. They could instantly tell and feel the call quality difference and we put it through its paces. I asked EVERYONE to call someone, ANYONE: call a vendor, a client, your spouse, your mom, ANYONE. 24 users called at once and NOT A SINGLE warble, jitter, or call drop was heard. The system previously could only take 2 calls before it started dropping.

It’s been a solid week and we followed up with them yesterday, NOT A SINGLE issue.

The manager was pleased and advised their corporate managers for us to recommend for further dealing with VoIP issues in other locations.

The VoIP beast can be tamed, you just need to know how to train it to jump through hoops. Learn more about VoIP here and contact us.