SMS Terms and Conditions

SMS Terms and Conditions

SMS and MMS Text Messaging Terms

These SMS Terms describe how Triton Technologies uses SMS and MMS text messaging with its clients and their authorized contacts and users. These SMS Terms supplement, and are incorporated by reference into, Triton Technologies’ Terms and Conditions.

Marketing Communications: Triton Technologies may communicate with clients for marketing, informational, or promotional purposes exclusively through non-SMS channels, including email, written correspondence, and other approved communication methods, in accordance with applicable law and client preferences. SMS and MMS messaging is never used for marketing, promotional, advertising, or campaign-based communications under any circumstances. Clients may opt out of marketing communications at any time through the applicable channel.

SMS and MMS Communications: Triton Technologies uses SMS and MMS text messaging solely for service-related, non-marketing communications within an existing client relationship. Service-related messages are limited to communications reasonably necessary to support active services, including support ticket status updates, responses to client-initiated contact, appointment coordination, outage notifications, billing inquiries, and account-related updates. Triton Technologies does not send SMS or MMS messages for marketing, promotional, advertising, lead-generation, bulk, or cold-outreach purposes under any circumstances.

How Consent Is Established: A recipient provides consent to receive service-related SMS and MMS messages from Triton Technologies in any of the following ways: (a) by providing a mobile number when opening or updating a support ticket or otherwise contacting Triton Technologies, in which case consent applies to messages about that request and the associated services; (b) by sending an inbound text message to Triton Technologies, in which case consent applies to Triton Technologies’ service-related replies within that conversation; (c) by an authorized representative of the client organization providing the recipient’s business contact number for service communications under a signed Triton Technologies service agreement, subject to the client representations set out in that agreement; or (d) by any consent method listed below. Consent applies solely to Triton Technologies and may not be extended to or shared with any third party or affiliate.

Opt-In Consent Methods: Triton Technologies collects SMS consent through the following methods:

  • Written or electronically signed agreement: A recipient or an authorized client representative may consent by signing or initialing the SMS consent section of a Triton Technologies service agreement or intake form that contains the verbatim consent language below.
  • Web form: Consent may be provided by checking a clearly labeled, unchecked, and optional checkbox on a Triton Technologies web form containing the verbatim consent language below. The checkbox and the phone-number field are optional and are not required to submit the form.
  • Verbal: A recipient may consent verbally after the consent disclosure below is read aloud during a service interaction or intake call.
  • Inbound message: A recipient who sends an inbound text message to Triton Technologies consents to Triton Technologies’ service-related replies within that conversation.

Verbatim consent language: “By checking this box (or by signing where indicated) and providing your mobile number, you consent to receive SMS and MMS text messages from Triton Technologies for service-related communications, including support ticket updates, notifications, reminders, and support responses. Message frequency varies but will not exceed 10 messages per day unless a notification event occurs. Message & data rates may apply. Reply HELP for help. Reply STOP to opt out. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes at any time.”

Message Frequency and Rates: Message frequency varies with service activity and will not exceed 10 messages per day unless a notification event occurs (such as a service outage or security alert). Message and data rates may apply based on the recipient’s mobile carrier and service plan.

Consent Records: Triton Technologies logs and retains records of consent, including the timestamp, method of consent, and associated contact information, as evidence of valid consent.

Opt Out and Help: Recipients may opt out of SMS or MMS communications at any time by replying STOP, which Triton Technologies honors promptly for that mobile number. For assistance, recipients may reply HELP or contact Triton Technologies directly using the official communication channels in the Terms and Conditions.

No Third-Party Sharing: Mobile contact information is used exclusively for Triton Technologies service delivery and client communication. Mobile contact information will not be sold, shared, rented, or disclosed to any third party or affiliate for marketing or promotional purposes at any time.

Regulatory Framing: Triton Technologies’ SMS and MMS practices are intended to be consistent with the Telephone Consumer Protection Act framework for informational, non-marketing messaging (47 CFR 64.1200), the CTIA Messaging Principles and Best Practices, and the carrier A2P 10DLC registration requirements administered through Triton Technologies’ messaging provider.

For information about how Triton Technologies collects, uses, and protects your mobile and personal information, see the Privacy Policy.