Traditionally for many decades computers utilized hard drives that physically moved. Round platters would store our information and read heads would move back and forth to access that information. When it came out, it was revolutionary. But like all good things, time moves on. In the last decade, we have been moving to a technology that does not physically move...

Read More

When you were younger, you’re taught that more is always better. So, if you have more layers of protection, you can defend your computers better. Right? The System Impact of Multiple Antivirus That is not exactly true when it comes to antivirus. The reason why is that we are encountering a lot of people that install multiple antivirus packages on their machines....

Read More

In the last week, an update proliferated through our clients' servers. A small minority of our clients' servers went down during these updates. A vast majority did not have a problem at all. But that small minority represented hundreds of users. One of the questions I was asked was: do we really need to do updates? Yes, You Need To Do...

Read More

We had the pleasure of working with a new client this week with very unique requirements.Client Needs: High Speed, Mobile InternetBasically, they needed long-range communication with high-speed Internet and over 50 locations that were all mobile. It was a livery company that transported medical patients all throughout New England. Within their vehicles they needed Internet, tracking, communications, and up to...

Read More

It probably is. When IT Support Over-Promises What I am talking about is over promise and under deliver. Over the years we have dealt with many clients and potential clients when it comes to IT support. In the bidding/quoting process we have competition just like any other business. What we have come across are those who promise the world and deliver Pluto....

Read More

It's been a bad few weeks for businesses dealing with natural disasters. Hurricane after hurricane rolled through many of our vendor's facilities. Many of them were shut down, and tech-support was suspended while they got power and their services back up and running. Why is this important to this blog, even though we are based in the North East, and it...

Read More

One of the most intense discussions we get into with clients is their background check for IT staff. With events such as a managed IT company holding hostage a client's data, a rogue IT person hacking into one of their client's networks to steal customer data, and many cases over the decades of IT people being allowed to access sensitive information,...

Read More