In the last week, an update proliferated through our clients' servers. A small minority of our clients' servers went down during these updates. A vast majority did not have a problem at all. But that small minority represented hundreds of users. One of the questions I was asked was: do we really need to do updates? Yes, You Need To Do...
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We had the pleasure of working with a new client this week with very unique requirements.Client Needs: High Speed, Mobile InternetBasically, they needed long-range communication with high-speed Internet and over 50 locations that were all mobile. It was a livery company that transported medical patients all throughout New England. Within their vehicles they needed Internet, tracking, communications, and up to...
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It probably is. When IT Support Over-Promises What I am talking about is over promise and under deliver. Over the years we have dealt with many clients and potential clients when it comes to IT support. In the bidding/quoting process we have competition just like any other business. What we have come across are those who promise the world and deliver Pluto....
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It's been a bad few weeks for businesses dealing with natural disasters. Hurricane after hurricane rolled through many of our vendor's facilities. Many of them were shut down, and tech-support was suspended while they got power and their services back up and running. Why is this important to this blog, even though we are based in the North East, and it...
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One of the most intense discussions we get into with clients is their background check for IT staff. With events such as a managed IT company holding hostage a client's data, a rogue IT person hacking into one of their client's networks to steal customer data, and many cases over the decades of IT people being allowed to access sensitive information,...
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How the lack of a vendor follow-through hurts business. For unknown reasons we are encountering a lot of clients reaching out to us due to a failure of vendor follow-through. Basically, they set up a solution such as a cellular router, printer, security system, or of some variant of the above and it would not get finished or completed. Let's talk...
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Amazon saves the day again and again. We may sound like a broken record, but the solution is solid. What are we talking about? Amazon Web services. Truthfully, if you're in business, you need your head in the cloud now! Client Story: Food Logistics Company A quick example is this, we have a food logistics company that delivers their products throughout the Northeast...
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Triton technologies has expanded our cellular offerings exponentially. A prime example is a law office in a single building in a small town in Massachusetts. Their current coaxial provider had very very poor Internet results. Truthfully they had more outage than they had internet. Multiple node issues, a modem replaced every few weeks, and their phone service. With that provider was...
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This week we had the extreme pleasure of helping a business connect up multiple buildings to a central office with very little cost. A couple weeks ago we were asked by a local logistics company to price out multiple Internet connections, firewalls, routers and so forth for 4 buildings that they purchased directly around their central office. The purpose of these...
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One of the most controversial things that we’ve ever got from clients is: why don’t we just switch to a Mac and not have any problems?Hate to break it to you, but as a managed IT provider with dozens of Mac-only clients, it doesn’t matter: everything has problems.PC vs. Mac in the WorkplaceFrom a PC World, they’ve been around for...
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