When you were younger, you’re taught that more is always better. So, if you have more layers of protection, you can defend your computers better. Right? The System Impact of Multiple Antivirus That is not exactly true when it comes to antivirus. The reason why is that we are encountering a lot of people that install multiple antivirus packages on their machines....
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In the last couple months, we've got an unexpected surge in warranty claims. It didn't matter who the manufacturer was: it was across the board. From Dell to Lenovo, Apple, and HP: hard drives, motherboards, and screens all began to fail. It’s par for the norm for hardware, and so it is not unexpected that hardware will fail even if...
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At Triton Technologies, security is in the forefront of our mind on every level. That includes stuff and technologies that we do not have direct access to or complements our client's networks. One of those such complementary services is web hosting and web page public facing servers. The Rise of Denial of Service Attack Services Over the last couple months, we noticed...
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In the last week, an update proliferated through our clients' servers. A small minority of our clients' servers went down during these updates. A vast majority did not have a problem at all. But that small minority represented hundreds of users. One of the questions I was asked was: do we really need to do updates? Yes, You Need To Do...
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We had the pleasure of working with a new client this week with very unique requirements.Client Needs: High Speed, Mobile InternetBasically, they needed long-range communication with high-speed Internet and over 50 locations that were all mobile. It was a livery company that transported medical patients all throughout New England. Within their vehicles they needed Internet, tracking, communications, and up to...
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It probably is. When IT Support Over-Promises What I am talking about is over promise and under deliver. Over the years we have dealt with many clients and potential clients when it comes to IT support. In the bidding/quoting process we have competition just like any other business. What we have come across are those who promise the world and deliver Pluto....
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It's been a bad few weeks for businesses dealing with natural disasters. Hurricane after hurricane rolled through many of our vendor's facilities. Many of them were shut down, and tech-support was suspended while they got power and their services back up and running. Why is this important to this blog, even though we are based in the North East, and it...
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One of the most intense discussions we get into with clients is their background check for IT staff. With events such as a managed IT company holding hostage a client's data, a rogue IT person hacking into one of their client's networks to steal customer data, and many cases over the decades of IT people being allowed to access sensitive information,...
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How the lack of a vendor follow-through hurts business. For unknown reasons we are encountering a lot of clients reaching out to us due to a failure of vendor follow-through. Basically, they set up a solution such as a cellular router, printer, security system, or of some variant of the above and it would not get finished or completed. Let's talk...
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Amazon saves the day again and again. We may sound like a broken record, but the solution is solid. What are we talking about? Amazon Web services. Truthfully, if you're in business, you need your head in the cloud now! Client Story: Food Logistics Company A quick example is this, we have a food logistics company that delivers their products throughout the Northeast...
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