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Boosting SMB Security & Support: The Unseen Perks of Co-Managed IT Small and medium-sized businesses (SMBs) can greatly benefit from the co-managed IT model, where a Managed Service Provider (MSP) works alongside the in-house IT team. This approach offers numerous advantages, often overlooked, which are particularly valuable for SMBs. Here are five lesser-known reasons why this model is gaining popularity: 1. Emergency...

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A lot of SMBs opt for managed service providers who can help handle their IT requirements, and for the most part, it works well. Almost everyone knows the benefits of having a MSP manage your IT. Increased cost savings, ability to focus on your business without worrying about IT, better IT support and expertise, and so on. But, there are...

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How will you support the extended IT infrastructure needed as you roll out WFH activities? Traditionally, your IT infrastructure would be supported by in-house IT staff, a managed service provider, or some combination of both, but a lot can fall through the cracks when shifting virtual. As an example, PBX generally exists as a standalone entity, unrelated to the rest...

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What is VoIP? Voice over Internet Protocol takes us away from the traditional office PBX, the on-location physical equipment that provides voice telephony using physical wires or fiber to transmit analog signals. PBX technology allows for some audio conferencing (though it can be a bit clumsy to set up) as well as voicemail, call forwarding, and some other call sorting features. However, a PBX has some severe limitations on available collaboration features and requires a trained technician to configure any changes. Even moving someone to a new office requires expensive and technical labor to move the extension to a different physical location.
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So, what do you get with VoIP (Voice over IP) technology that you can’t get from a PBX (Private Branch Exchange)? Quite a bit, but we will just focus on the productivity aspect of VoIP – ways to turn your office phones into better and more flexible tools to make the lives of your employees and clients easier and more...

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Disaster recovery is a fundamental element of good business continuity planning. Business continuity planning refers to the broad range of plans created so that a business can continue to be operational no matter what negative event might occur. Business continuity planning addresses catastrophic events, from loss of a CEO, director, or other principal in the organization to severe natural disasters...

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