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18 Sep

Why We Still Worry About Work From Home Policies

If you have been in the workplace for a few decades, you may remember that the idea of telecommuting began to appear in the late 90s as Internet access from home began to become more common. Telecommuting was often poorly received, as it carried the onus of being a “trick” to avoid working a full 8 hours. Then, with the arrival of residential broadband access in the 2000s, successfully conducting a large majority of your work tasks in real-time, from home, began to become very realistic for a large swath of office workers. Managers finally had to face their own biases against Work From Home policies.

17 Sep

The Positives of WFH

by Trave Harmon

in Work From Home

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You are probably caught up in overseeing a Work-From-Home policy that you may have never intended to initiate. It can be concerning, and there are many policy issues that an employer has to consider when they begin to implement WFH. That said, it is worth stepping back and looking at the upsides of working from home both for employees and organizations. In this blog, we’ll do a quick rundown of the commonly accepted benefits of WFH and why organizations adopt it.

15 Sep

Top 3 Reasons for Creating a Business Continuity Plan Now

by Trave Harmon

in Back Up and Recovery, Managed IT

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Why Every Business Needs a Continuity Plan: 3 Key Reasons

A business continuity plan is the blueprint you need during an emergency to keep your business running smoothly. If you don’t already have one, here are 3 key reasons why you should focus on creating one ASAP.

08 Sep

How Safe is Your Data When Your Staff Works from Home?

by Trave Harmon

in Data Security, Work From Home

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The Coronavirus crisis has changed the world as we know it. With social distancing, lockdowns, and work from home becoming the new normal, cybercriminals are exploiting the situation to their gains. This blog discusses how the cybercrime landscape is likely to shape up in the current and post-pandemic world, and how businesses can safeguard themselves against it with better cybersecurity when staff works from home.

05 Sep

VoIP Facilitates Working From Home: So What is VoIP?

by Trave Harmon

in VOIP, Work From Home

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What is VoIP? Voice over Internet Protocol takes us away from the traditional office PBX, the on-location physical equipment that provides voice telephony using physical wires or fiber to transmit analog signals. PBX technology allows for some audio conferencing (though it can be a bit clumsy to set up) as well as voicemail, call forwarding, and some other call sorting features. However, a PBX has some severe limitations on available collaboration features and requires a trained technician to configure any changes. Even moving someone to a new office requires expensive and technical labor to move the extension to a different physical location.

04 Sep

7 Ways a Work From Home Policy Can Help Your Business

by Trave Harmon

in Work From Home

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In the last several years, the concept of Work From Home policies (WFH) has become increasingly more popular. Though some still remain skeptical, it has been gaining in popularity and become more widely accepted among management circles. That said, the pandemic event in 2020 essentially set the debate entirely aside – at least for the time being – because WFH became the only choice between working and shutting down for many businesses.

01 Sep

Do Your Homework: 3 Things To Do When Looking for an MSP

by Trave Harmon

in Managed IT

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Thinking of hiring a Managed Service Provider (MSP), but not sure how to go about it? Here are a few things to do before you zero in on one.

22 Aug

VoIP: Three Productivity Advantages

by Trave Harmon

in VOIP

Comments

So, what do you get with VoIP (Voice over IP) technology that you can’t get from a PBX (Private Branch Exchange)? Quite a bit, but we will just focus on the productivity aspect of VoIP – ways to turn your office phones into better and more flexible tools to make the lives of your employees and clients easier and more...

21 Aug

4 Things to Consider Before Starting a WFH Initiative

by Trave Harmon

in Work From Home

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While setting up a Work from Home (WFH) Initiative is a vital part of making your office more resilient – or, in some cases, sustainable such as COVID-19 or during natural disasters. However, there can be significant security, IT, and compliance issues that can arise if you’re just sending employees home to work on their laptops. In this blog, we...

06 Jun

Contact Centers: How to Avoid Falling Victim to Ransomware

by Trave Harmon

in Data Privacy, Data Security

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Contact centers – the modern-day version of call centers that handle email, texting and chat, and other app communication alongside calling – are a critical part of customer relations, marketing, and sales for many businesses and organizations. Due to the amount of information they have on individuals, from contact information to billing, they are often a target by hackers. While...