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Boosting SMB Security & Support: The Unseen Perks of Co-Managed ITSmall and medium-sized businesses (SMBs) can greatly benefit from the co-managed IT model, where a Managed Service Provider (MSP) works alongside the in-house IT team. This approach offers numerous advantages, often overlooked, which are particularly valuable for SMBs. Here are five lesser-known reasons why this model is gaining popularity:Emergency Assistance:...

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Co-managed IT services model is one in which the business has its own IT team, but still contracts with an external managed services provider for certain services. In this blog we discuss four benefits of a co-managed IT services model.   Expertise Your in-house IT team may not have all the expertise needed to manage all your IT requirements. There are new developments...

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A lot of SMBs opt for managed service providers who can help handle their IT requirements, and for the most part, it works well. Almost everyone knows the benefits of having a MSP manage your IT. Increased cost savings, ability to focus on your business without worrying about IT, better IT support and expertise, and so on. But, there are...

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How will you support the extended IT infrastructure needed as you roll out WFH activities? Traditionally, your IT infrastructure would be supported by in-house IT staff, a managed service provider, or some combination of both, but a lot can fall through the cracks when shifting virtual. As an example, PBX generally exists as a standalone entity, unrelated to the rest of your technology and unmanaged by staff. How do you take it with you to remote work, and should you even try? We provide three reasons to dump your PBX once and for all.

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What is VoIP? Voice over Internet Protocol takes us away from the traditional office PBX, the on-location physical equipment that provides voice telephony using physical wires or fiber to transmit analog signals. PBX technology allows for some audio conferencing (though it can be a bit clumsy to set up) as well as voicemail, call forwarding, and some other call sorting features. However, a PBX has some severe limitations on available collaboration features and requires a trained technician to configure any changes. Even moving someone to a new office requires expensive and technical labor to move the extension to a different physical location.

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So, what do you get with VoIP (Voice over IP) technology that you can’t get from a PBX (Private Branch Exchange)? Quite a bit, but we will just focus on the productivity aspect of VoIP – ways to turn your office phones into better and more flexible tools to make the lives of your employees and clients easier and more...

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Disaster recovery is a fundamental element of good business continuity planning. Business continuity planning refers to the broad range of plans created so that a business can continue to be operational no matter what negative event might occur. Business continuity planning addresses catastrophic events, from loss of a CEO, director, or other principal in the organization to severe natural disasters...

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